NLPU Privacy Policy


NLPU is committed to maintaining the security and confidentiality of your personal information. In this Policy Statement, "NLPU" refers to "NLP University" and "we," "us" or "our" refer to NLPU alone and are not used in an inclusive manner to combine you, the user of our services, with NLPU.


This Policy applies to our collection, use and disclosure of your personal information.  This Policy does not impose any limits on the collection, use or disclosure of business contact information and certain publicly-available information.


We have designated a Privacy Officer who is responsible for our compliance with this policy.  The Privacy Officer may be contacted as described at the end of this policy statement.


We may collect some or all of the following information directly from you, depending on your interactions with us and our website and services:

  • Your name, age, gender and home country
  • Your professional and educational background
  • Your home address, home telephone number, mobile phone number, personal e-mail address
  • The languages you speak
  • Your emergency contact information
  • Products you have purchased or courses you have attended or completed (including their dates and locations) – though note that we do not retain or store payment card information
  • Certificates of trainings you have received from us
  • We or the service providers that help us maintain and operate our websites may also automatically collect the following analytic information relating to your access to and use of our websites through cookies and other technologies: your domain name, your browser type and operating system, your type of computer or mobile device, pages you view, links you click, your IP address, the length of time you visit or use our site and the referring URL, or the webpage that led you to our site.

    We may use various technological methods to track the patterns of users accessing and using our website, including the following methods:

  • Cookies: Cookies are small pieces of information that are stored by your browser on your computer or mobile device. We use cookies to enhance your experience on our site. Cookies in themselves do not identify an individual user, just the computer or device used. Users may have the opportunity to set their computers or devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. If you set your browser not to accept cookies, you may not be able to take advantage of the full features of our site.
  • Third-Party Analytics: We may use automated devices and applications, such as Google Analytics, to evaluate usage of our site. We also may use other analytic means to evaluate our services. We use these tools to help us improve our services, performance and user experience. These entities may use cookies and other tracking technologies to perform their services.  You may opt-out of Google Analytics by downloading and installing the Google Analytics Opt-Out Add-on for your web browser.
  • Click Stream Data: When you use, read, browse or download information from our website, we or our service providers may also collect information such as the date, time and duration of a visit, information about your location, the pages accessed, the IP address of your computer, and any information downloaded.
  • Third-Party Content: Some of the content on our website may include applications made available by third parties, such as YouTube, which could include social media buttons or links that allow you to share content or links to our website through the relevant third-party platforms. These third-party applications themselves may facilitate the collection of information by those third parties, through your interaction with the applications and sometimes even if you do not interact directly with them. We are not responsible for the technical operation of these applications or the collection and use practices of the relevant third parties. Please visit the relevant third-party websites to understand their privacy practices and options they may make available to you in relation to their collection of your personal information.

    We collect, use and disclose your personal information for the following purposes:

  • To provide and administer products and services you request
  • To authenticate your identity
  • To maintain accurate customer records
  • To comply with legal and regulatory requirements
  • To arrange for completion of sales transactions with payment processors or other financial institutions
  • At your request, we may publish your business contact information as a service to so that potential clients can contact you. We may also use your personal information to offer additional or alternate products and services to you and may add your personal information to customer lists for this purpose. We may share your personal information with closely affiliated third parties so that they may offer their products or services to you.

    You may instruct us to refrain from using or sharing your personal information for any of the purposes described above at any time by providing written notification to our Privacy Officer.  We will not refuse you access to any product or service merely because you have instructed us to stop using or sharing your personal information.


    We will obtain your consent to collect, use or disclose personal information except where we are authorized or required by law to do so without consent.

    Your consent can be express, implied or given through an authorized representative such as a lawyer, agent or broker. Consent may be provided orally, in writing, electronically, through inaction (such as when you fail to notify us that you do not wish your personal information collected/used/disclosed for various purposes after you have received notice of those purposes) or otherwise.

    You may withdraw consent at any time, subject to legal, contractual and other restrictions, provided that you give us reasonable notice of withdrawal of consent. If you notify us that you withdraw consent, we will inform you of the likely consequences of that withdrawal, which may include our inability to provide certain services for which that information is necessary.


    We will not collect personal information indiscriminately but will limit collection of personal information to that which is reasonable and necessary.  We will also collect personal information as authorized by law.

    Your personal information will only be used or disclosed for the purposes set out above and as authorized by law.

    We will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for a legal or business purpose.

    We will take due care when destroying personal information so as to prevent unauthorized access to the information.


    We will make a reasonable effort to ensure that personal information we are using or disclosing is accurate and complete.

    If you demonstrate that personal information is inaccurate or incomplete, we will amend the information as required. If a challenge regarding the accuracy of personal information is not resolved to your satisfaction, we will annotate the personal information under our control with a note that the correction was requested but not made.


    We protect the personal information in our custody or control by making reasonable physical, organizational and electronic security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

    We will take reasonable measures, through contractual or other reasonable means, to ensure that a comparable level of personal information protection is implemented by the suppliers and agents who assist in providing services.

    Note that confidentiality and security are not assured when information is transmitted through e-mail or other wireless communication.


    You have a right to access personal information about yourself that we hold. Upon written request and authentication of identity, we will provide you with the personal information under our control.  We will also give you information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed.  We may charge you a reasonable fee for doing so.

    In some situations, we may not be able to provide access to certain personal information (e.g., if disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, the information was collected for the purposes of an investigation or where disclosure of the information would reveal confidential commercial information that could harm our competitive position).  We may also be prevented by law from providing access to certain personal information.

    Where an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.


    Any inquiries, complaints or questions regarding this Policy should be directed in writing to our Privacy Officer.
    Contact Information:
    Name: Michael Dilts
    Mailing Address: P.O. Box 67448, Scotts Valley, CA 95067 USA